Please allow 2-5 business days for handling and shipping. We generally ship worldwide but if your country is not in our list of destinations, please contact us at hello@houseofwovenstories.com and we will gladly assist you with alternative shipping arrangements.

We cannot guarantee delivery times. You should receive your parcel within the given times by SWISSPOST however these times are estimates excluding external factors like customs clearance process. Thank you for your patience.

Once an order ships and is in transit, the order can't be canceled.

The customer is responsible for paying return shipping costs for any returned item/s. Shipping costs are non-refundable.

CUSTOMS POLICY (this applies to the EU, US, and rest of the world)

Payment of any duty and import tax is the responsibility of the recipient which is collected at the time of delivery. These charges are not included in your total amount at time of checkout. Duty and import tax is determined by the customs agency of your shipping country and beyond our control. We are unable to estimate these fees as they vary from country to country. The best way to calculate these costs is by contacting your local carrier/customs office. 

If the recipient refuses delivery of their order due to a customs charge your package will be considered abandoned and disposed of by the shipping carrier and therefore your order is not eligible for refund.

We ship tax-free out of Switzerland.

Any questions? Our team is happy to answer them by email or phone.

LOST PACKAGES

Unfortunately, we are not responsible for packages that may be lost in transit. It is the responsibility of the recipient to locate packages. However, we will do our best to assist you in locating the lost package. We highly recommend choosing a delivery address you trust and preferably one where someone is able to receive and sign for the package.